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Frequently asked question
Generally Asked Question
So what’s on your mind? If you don’t find answers to our most frequently asked questions below, reach out with your “need to knows,” and we’ll be happy to fill you in.
What vaccinations does my pet need to have?
Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.
Age Requirements: Puppies must be 12 weeks of age or older and must have had at least Rabies, DAPP (2 rounds) and Bordetella.
Required Vaccinations (administered by a veterinarian required):
DOGS: Rabies, DAPP, Bordetella
CATS: Rabies, FVRCP
Currently, Dogilton is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog’s lifestyle.
You can either make a reservation online or by calling our Reservation Center at 800-259-3840. We will ask you specific questions regarding your pet in order to set up a profile and create a reservation. Dogilton does not require a temperament test or interview prior to boarding.
Can I take a tour of Dogilton?
You (and your pet) are encouraged to tour the facility prior to your boarding reservation. Dogilton’s Get Acquainted Day offers a complimentary day of day camp for new customers, with proof of up-to-date vaccinations. This allows your pet to become acquainted with our staff and resort scents to help ease the transition into boarding. A reservation is recommended if touring the resort with your pet.
What is your holiday and deposit requirement?
HOLIDAY PRICING & DEPOSIT INFORMATION:
Dogilton requires a $100/per room deposit during peak/holiday times. In addition to a deposit, Dogilton holiday rates (+$5/pet, per day) and minimum stay requirements apply during the following dates:
Memorial Day 2020
Holiday rates apply during the following dates: May 22 – May 26. No deposit required or minimum night stay requirements.
4th of July 2020
Holiday rates & deposit apply during the following dates: June 30 – July 5. No minimum night stay requirements.
2 night Minimum Stay
Dogilton requires a minimum 2-night stay while boarding during the following dates (72 hour cancellation policy with full deposit refund):
- Mardi Gras (New Orleans location only): February 22 – February 26
- Labor Day: September 4 – September 8
- New Year’s: December 30 – January 3
3 night Minimum Stay
Dogilton requires a minimum 3-night stay while boarding during the following dates (7 day cancellation policy with full deposit refund):
- Thanksgiving: November 23 – November 29
- Christmas: December 21 – December 28
What are the hours of operation?
Lobby hours vary by location. Please check with the individual facility for hours of operation.
Is there a veterinary on-site?
Dogilton partners with local veterinarians who are available to provide emergency services for your pet during business hours. Dogilton is also expanding its services to include on-site veterinary clinics at some resorts. Learn more about our Veterinary services.
My pet has special needs, can we have him?
Yes, Dogilton employees are thoroughly trained to administer medications. However, unfortunately, we no longer accept insulin dependent pets. If you have a senior pet, please inform an associate and we will gladly accommodate their needs. Effective 12/15/18, all prescription medications must be presented in the original medication bottle.
Post Surgery Guests: To reduce the risk of complications post surgery, Dogilton will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
Does my pet get to play at Dogilton?
Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog does not interact well with others, Dogilton does offer individual play sessions. Cat play sessions are done individually or with other cats from their family. You may also purchase additional playtimes for your pet.
What is the "Dogilton Commitment?"
At Dogilton Resort & Day Spa, we proudly guarantee our “Dogilton Commitment” to each guest that enters our building. We are committed to providing a safe, clean and fun environment for your pet. Anything less is not Dogilton. Our attentive staff is passionate about pets and will go the extra mile to ensure that your pet has a safe and enjoyable time with us. Trust is something earned and we are committed to treating all our guests as members of our own family.
For the benefit of your pet, Dogilton recommends that you bring their own food in pre-measured and pre-marked zip lock baggies to maintain your pet’s normal diet. This also helps prevent upset stomachs. However, we do provide Hill’s Science Diet as our premium house food for $3/per day/per pet.
Can I bring my pet's favorite toy or blanket?
To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. We provide all guests with premium bedding and blanket at no additional charge.
What is the minimum age for boarding my pet?
The youngest age Dogilton will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations: Rabies, DAPP (2 rounds) and Bordetella.
Does Dogilton have any boarding restrictions?
For the safety of your pet and other guests at Dogilton, we do not accept pets in heat, pets that have been coughing within the last week, pets that have open wounds or stitches, pets that are recovering from surgery, pets that have contagious diseases, or pets who are people-aggressive.
Does Dogilton allow pets who are not spayed?
Yes, Dogilton accepts unaltered or intact pets. These pets will receive their two complimentary play sessions individually with a Dogilton Playtime Coordinator or with other dogs from their family. However, Dogilton does not accept any pets in heat; we apologize for any inconvenience.
Your dog will relax in a private and spacious suite, go out for playtimes, swim in the pool, or lounge on the outdoor patio. Your dog will be very active during his stay with us and it is not uncommon for pets to sleep more than normal after their vacation at Dogilton.
Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) using the same suite.
Can I call Dogilton to check on my pet?
As pet lovers ourselves, we know how hard it is for you to leave your pet behind when you travel. We value your trust in us and if you have any questions or concerns, please do not hesitate to contact us.
Does Dogilton offer webcam service?
Yes, Dogilton offers public webcams in our play areas so you can peek in on your pet’s vacation anytime.
Does Dogilton offer any specials?
Dogilton’s Get Acquainted Day offers a complimentary day of day camp for new customers for your pet to become acquainted with us. We also have a loyalty program through the Fivestars app, where customers can earn rewards for every dollar spent. Customers can also earn free nights of boarding through our Customer Referral program.
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